Refund policy

30-Day Return Policy:

At ELEXOR, we value your satisfaction and strive to provide a hassle-free return process. Our 30-day return policy allows you to return eligible items within 30 days of the purchase date. Please review the key features below for a smooth return experience:

1. Restocking Fee: Due to the nature of our business and our commitment to offering competitive prices, a 15% restocking fee will apply to returned items.

2. Return Process: To initiate a return, customers are required to use the self-serve return service accessible from their account. This user-friendly process ensures efficiency and accuracy in handling returns.

3. Non-Returnable Items: Please note that all consumables and most personal care items are non-returnable for hygiene and safety reasons.
   

We appreciate your understanding and cooperation in adhering to our return policy, allowing us to continue offering competitive prices and exceptional service. If you have any questions or concerns, our customer service team is ready to assist you. Thank you for choosing ELEXOR.